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Agent(e) de répartition (In french only)

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La Société d’habitation et de développement de Montréal est une société paramunicipale à but non lucratif et financièrement autonome. Chef de file en gestion immobilière et en développement immobilier responsable, elle favorise l’amélioration des milieux de vie des Montréalais en contribuant au développement économique et social de la Ville de Montréal par la mise en valeur d’actifs immobiliers de nature résidentielle, institutionnelle, industrielle, commerciale et culturelle sur son territoire. Elle est à la recherche d’un candidat dynamique et motivé afin de pourvoir de façon permanente le poste syndiqué suivant :


Agent(e) de répartition
Direction de la gestion immobilière
Exploitation résidentielle

 

L’objectif principal de ce poste est d’assurer une gestion efficace des demandes de service et un soutien administratif aux opérations pour offrir une expérience client de qualité. Le titulaire du poste devra s’assurer de la fluidité dans le traitement des demandes et d’une répartition optimale en fonction des procédures établies.

Entre autres, la personne salariée doit :

• Répartir les demandes de service;

• Affecter les tâches quotidiennes d’entretien ménager aux préposés aux immeubles selon les directives du superviseur;

• Assurer l’assignation optimale des demandes de service et des tâches quotidiennes au cours de la journée de travail en tenant compte des disponibilités des préposés d’immeubles et des secteurs correspondants afin de contribuer à la complétion des demandes de service en temps voulus et selon les directives du superviseur;

• Agir avec diligence à la réception d’une demande de service urgente et s’assurer de sa prise en charge;

• Prendre les appels des préposés aux immeubles, des gestionnaires d’immeuble, des entrepreneurs et des superviseurs et les assister;

• Assigner les mandats auprès des entrepreneurs et assurer le suivi;

• Surveiller la fluidité du traitement des demandes de service et faire les suivis nécessaires;

• S’assurer que les différents intervenants ont consigné les notes évolutives dans les demandes de service;

• Vérifier que le centre d’appel assurant la prise d’appels en dehors des heures de travail répartit les demandes efficacement et identifier toutes anomalies et opportunités à son supérieur immédiat;

• Maintenir et mettre à jour la base de données de la plateforme;

• Générer des rapports identifiant l’évolution et la progression des demandes de service;

• Analyser les rapports, émettre des recommandations et identifier les opportunités d’amélioration à son supérieur;

• Assurer la création des comptes et la formation des nouveaux utilisateurs;

• Assurer le soutien technique aux utilisateurs de la plateforme;
• Collaborer au développement de la plateforme et veiller à son bon fonctionnement;

• S’assurer de maintenir de bonnes relations avec ses collègues de la répartition, des autres services et avec l’ensemble des préposés, gestionnaires d’immeuble et entrepreneurs et faire preuve d’entraide avec chacun pour supporter l’atteinte des objectifs de l’expérience client;

• Voir au bon fonctionnement du service d’urgence en dehors des heures de travail en s’assurant de la présence des employés assignés et du transfert des équipements requis. En collaboration avec le secrétariat, maintenir à jour les informations pertinentes;

• Voir au bon déroulement du traitement des factures, de la conciliation ainsi que de la création des bons de commande et des amendements;

• Collaborer à la gestion des clés;

• Assurer la vérification et la gestion des rapports kilométriques pour soumettre à l’approbation;

• Assurer la distribution des programmes d’entretien préventif (P.E.P) et créer les récurrences sur la plateforme;

• Soumettre les demandes pour approbation et procéder aux achats de matériels, produits, uniformes, outils et équipements et assurer le suivi des commandes et des inventaires;

• Exécuter toute tâche connexe à la demande de son supérieur.


Le candidat recherché doit :

• Détenir un diplôme d’études collégiales dans une discipline pertinente;

• Posséder un minimum de deux (2) années d’expérience dans un domaine similaire;

• Maîtriser les outils de la suite MS Office, particulièrement Excel.

• Avoir une bonne maîtrise du français et un anglais fonctionnel* ;

• Posséder une bonne capacité d’adaptation;

• Faire preuve de jugement dans la résolution de problèmes;

• Être habile dans la planification et respecter les échéanciers;

• Être rigoureux.


*Une équivalence de formation et d’expérience pourra être considérée.


Rigueur, intégrité, engagement, professionnalisme, autonomie, discrétion et confidentialité caractérisent le candidat recherché.

 

L’échelle salariale pour le poste se situe entre 53 487 $ et 64 813 $, au 1er janvier 2023. Des conditions d’emploi des plus concurrentielles sont offertes, dans une entreprise à taille humaine qui contribue à répondre aux enjeux de l’immobilier abordable :

• Travail en mode hybride : Possibilité de télétravail trois (3) jours par semaine;

• Facilement accessible en métro, station BERRI-UQAM.

Les personnes intéressées et éligibles peuvent soumettre leur candidature, accompagnée de leur curriculum vitae, en spécifiant le titre de l’emploi postulé aux ressources humaines par courriel à [email protected].

Note : Le genre masculin, utilisé pour alléger la lecture du présent texte, inclut également le féminin.

 

Nous demandons la maîtrise de l’anglais dans le but de pouvoir répondre à notre clientèle qui est en partie anglophone.

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Looking for information on accreditation Accès Condos for residential projects? Would you like to be notified of the upcoming dates for submitting proposals for an Accès Condos accreditation? Join our mailing list and ask us your questions by filling this form.

Activities fields
How did you hear about the Condo Access Program ?
I WOULD LIKE TO REGISTER FOR THE SHDM MAILING LIST AND BE INFORMED OF THE UPCOMING DATES FOR SUBMITTING PROPOSALS FOR AN ACCÈS CONDOS ACCREDITATION.
I WISH TO MEET A SHDM REPRESENTATIVE TO OBTAIN INFORMATION ON THE ACCÈS CONDOS PROGRAM AND ITS ACCREDITATION PROCESS.
I WISH TO OBTAIN THE SPECIFICATIONS TO MEET FOR AN ACCÈS CONDOS PROGRAM ACCREDITATION IN ORDER TO SUBMIT A PROJECT.

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Refinancing (Cession of rank)

Is there a change of financial institution?
If yes, please specify the name of your former financial institution.
Attachment to include (copy of the loan agreement and a copy of the mortgage deed)
Non-compulsory. Required if the application is approved.
Copy of the loan agreement
Copy of the mortage deed

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: [email protected]

The fields in red are required.

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Request for statement of account

Reason for request

You have another question or wish to include a comment? Please write it here :

Pursuant to the Accès Condos Agreement, the SHDM may revise the reference price for the purpose of evaluating the part of the reimbursable increase in value if the sale price does not reflect the property’s market value.

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: [email protected]

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Approval of resale price

Does this transaction include a parking space?
Have you received the official purchase offer?
If yes, please attach a copy of the documents.
Attachment (if applicable to your situation, join the offer of purchase received)

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: [email protected]

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Transfer between joint purchasers or assignment of property

Please attach the documents required for the evaluation of the application.
Copy of the acceptance letter from the financial institution to transfer the mortgage to the assignee
Bank statement confirming current outstanding loan balance
Copy of the deed of assignment

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 21 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: [email protected]

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Form for registering on the list of SHDM suppliers

In accordance with the Act respecting access to documents held by public bodies and the protection of personal information, to which the SHDM is subject as a public body, the supplier consents to the disclosure of his data entered in this registration form.

The SHDM appreciates your interest and thanks you for having filled out this form. By being on our list of suppliers, we will be able, if necessary, to invite you to send us a quotation (bid).
SHDM is under no obligation of any kind to suppliers who fill out the form.
Do you have any purchase-related questions? Email your questions directly to: [email protected]

At any time, consult our call for tender notices on the SEAO site at www.seao.ca to check whether calls for tender in your area of activity have been posted by SHDM.

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If you consider it useful, you may add documents to complete your company's profile.

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Estimate the amount to be reimbursed to the SHDM

Breakdown of the value of your property i
To know the purchase price of your condo, refer to the notarized deed of sale of your co-ownership unit.X


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  • 20%

In the event of disparity between the amounts produced with this calculator and those of the statement of account produced by the SHDM, the latter has priority.

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Request for service

To facilitate the process and to better serve you, you can make a request for service online by filling out this form.

If it is an urgent repair (Example: a non-functional toilet, a water leak, a heating break), call 514 380-SHDM (7436) immediately. 24/7 emergency service is available.

When working in your home, we ask you to keep a distance of 2 metres from our employee, at all times.

Enter your postal address number and select the address that appears in the boxX
Leave the field blank if there is no apartmentX
Please indicate the phone number that will allow the attendant to reach you to schedule an appointmentX
An email address is required to track your service requestX
Select the nature of the service requested, by clicking on one of the choice presented below
If you have multiple service requests, please submit one form per request.X

Administrative request
Question regarding your lease access to the technician for internet, parking, mail, RL-31 slip, refund of a deposit, complaint, etc.



Request for repair
Electrical problems, plumbing, windows, doors, lock, intercom, plaster, painting, etc.



Request for cleaning and maintenance
Cleaning and maintenance of common areas, snow removal and maintenance of outdoor spaces, extermination, waste management: trash, recycling, food waste, etc.

Briefly describe the nature of your request:
Attachment (if necessary):
You can attach up to three files whose combined size does not exceed 20 MBX
In case of your absence, do you authorize the SHDM team to enter your home?

In all cases, a representative of the SHDM will contact you as soon as possible before going to your home.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: [email protected]

Fields in red are required. Make sure they are filled correctly.

Send the request

By clicking on "Send the request", a tracking number will appear on your screen. Please take note of it and communicate it to our team during your next follow-ups.