Tenant service request: Simplify your process with the SHDM
Are you a tenant of the SHDM and need a repair, maintenance service, or occasional assistance in your building or apartment? You can submit your request online here.
Maintenance, repairs, emergencies, laundry: Which request to make and when?
Urgent service requests
For any situation requiring immediate attention, call 514 380-7436.
- Water damage or water leak
- Heating failure in winter
- Non-functioning toilet
- Major infiltration
- Etc.
This line is available 24/7 and allows for assistance even outside of regular office hours.
Non-urgent service requests
If your situation is not urgent, you can submit your application online at your convenience, easily and securely, from your computer, tablet, or smartphone.
- Administrative: for any questions about your lease, rent, Internet installation, parking requests, Relevé 31, laundry card, etc.
- Repairs: for any request requiring work in your rental unit to resolve issues with electricity, plumbing, door and window repairs, locks, building intercom, etc.
- Maintenance: for any request related to the cleanliness of common areas, hygiene of the premises, upkeep of outdoor spaces and snow removal, waste management (garbage or compost collection schedule), etc.
Laundry issues
If you experience any issues with the laundry, contact Coinamatic directly. Their offices are open Monday to Friday, from 8:00 AM to 8:00 PM.
Two ways to do this:
- By phone: 1-800-561-1972
- Online, by filling out this form.
To obtain a new laundry card, you must contact the SHDM by submitting an online request. A fee will be charged to replace a lost card.
How to submit and track your service request?
To submit your service request, complete the SHDM service request form. Once received, our team will process it and follow up with you as soon as possible.
You will also receive an email confirmation that your request has been received, along with a tracking number that allows our teams to monitor the progress of your request.
Prefer to speak directly with our team? Call 514 380-7436. A member of our staff will answer you or return your call as soon as possible.
Questions about service requests?
A service request is intended to address a tenant’s specific need regarding an issue or problem encountered. It can be an urgent repair request (such as water damage, heating failure or major power outage) or a non-urgent one (such as repairs to doors and windows or any work in your apartment, the building intercom, cleanliness and maintenance of common areas, waste management or an administrative request, for example concerning the lease, rent, parking or keys).
To submit an urgent service request to the SHDM, tenants must call 514 380-7436. This line is available 24/7 and ensures a prompt response to the request.
To submit a non-urgent service request, two options are available:
- Online : Complete the service request form (link to the service request form). Once the form is submitted, you will receive an email confirmation with a tracking number that allows you to obtain information about your request.
- By phone: Prefer to speak directly with our team? Call 514 380-7436 at any time. A team of our staff will answer you or return your call as soon as possible.
To submit a service request using our online form, you must hold a current lease with the SHDM. The first and last name entered in the form must match the name on the lease.
Here are some examples:
- water damage or water leak detection
- plumbing problem creating a risk of flooding in the unit
- heating failure in winter
- non-functioning toilet
- major power outage
In this case, the tenant must contact the SHDM immediately at 514 380-7436. This line is available 24/7 and ensures a prompt response to requests, even outside of regular office hours.
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