Useful resources for SHDM tenants
Find information and useful resources here when you are a tenant of the SHDM.
You can also access this information in PDF format in the Welcome to your new home document :
To submit a service request :
How to pay your rent?
The SHDM offers three options for paying your rent:
By direct withdrawal
Authorize the SHDM to withdraw your rent on the 1st day of each month directly from your bank account. Complete the direct withdrawal enrollment form available below and return it to the SHDM by mail or in person. Your bank will then authorize the withdrawal on the 1st day of each month.
By online payment
Make a secure and reliable online payment through your financial institution.
Here’s how:
- Visit your financial institution’s website and log in to access online banking services.
- Add the SHDM as a bill payee by searching for “SHDM” and select “SHDM-loyer.” If your institution asks for a category, choose “residences, housing, and rent.”
- Enter your tenant number, which corresponds to the 11 digits listed on your lease (do not confuse it with the lease form number). Enter this number without spaces or hyphens.
- Once “SHDM-loyer” is added to your list of payees, you can make your monthly payment easily and securely.
Please note: It may take 24 to 72 hours for your financial institution to process the payment before the SHDM receives it. Therefore, payments should be made at least 72 hours before the 1st of the month.
Most financial institutions also allow you to schedule recurring automatic payments on a specific date.
Important: Online payment is only available through the SHDM’s partner institutions, which are: BMO, Laurentian Bank, National Bank of Canada, RBC, Scotiabank, TD Bank, CIBC, Desjardins (Accès D), HSBC, Tangerine.
By mail
You can make your payment by cheque or money order made out to the Société d’habitation et de développement de Montréal (SHDM) and send it by mail.
IMPORTANT: Please write your tenant number on the back of the cheque. This number corresponds to the 11 digits listed on your lease (do not confuse it with the lease form number).
Can’t find your tenant number?
Installing an internet connection
If you wish to have an Internet connection installed in your unit, your Internet provider’s technician will need access to your building’s technical room.
Follow these 2 steps:
- Schedule an appointment with your Internet provider’s technician. The appointment must be between 8:00 a.m. and 4:30 p.m., Monday to Friday.
- Submit a service request to access the technical room by filling out the online form or calling us at 514-380-7436.
The service request must be submitted at least 72 hours before your appointment.
On the day of the appointment, an SHDM employee will be on-site to provide the technician access to the technical room.
Please note: The SHDM cannot guarantee access to the technical room if the request is made less than 72 hours before the technician’s appointment.
Programming your intercom
Some buildings have a main door that opens via an intercom connected to your telephone.
If this applies to your unit, you must contact us upon moving in so we can program the intercom to allow you to open the door when a guest or delivery person arrives.
Two options are available:
- Submit a repair service request online or call us at 514-380-7436.
- An SHDM employee will schedule an appointment with you to program the intercom on your phone.
Taking the right steps to prevent accidents
Despite all prevention efforts, a fire or water leak can occur. You can reduce the impact of an incident by taking a few simple steps.
- Keep your smoke detector working
Each tenant is responsible for checking that it functions properly and for replacing the batteries. Fire prevention services recommend changing the battery at least once a year, and it is prohibited to disable the detector. - Keep a fire extinguisher within reach
Each tenant can obtain a personal multi-purpose ABC fire extinguisher for their unit. - Have tenant insurance
In the event of an incident, the landlord is not responsible for replacing tenants’ personal belongings (clothing, furniture, electronics, etc.). Home and liability insurance protects against unforeseen events and provides financial compensation in case of an incident.
Being properly insured is important!
Contact an insurance broker or company to obtain coverage that meets your needs. For more information, you can also visit the Chambre de l’assurance de dommages website or call 514-842-2591.
Finding the right support when facing difficulties
Are you experiencing challenges in your life and don’t know where to find help? It is important not to face difficulties alone.
Financial challenges, physical or mental health issues, social support—here are some resources that can offer assistance and guidance.
- Information and referral service for community services: 211
By calling 211 or visiting their website, you can find the organization or service that suits your needs.
This service acts as a single point of contact, bringing together all community services in Greater Montreal. - Budget, housing conditions, mental and physical health, support for seniors, etc. You can also obtain additional resources by contacting your property manager or by consulting the list of resources below (in French only).