Online requests for service by tenants – Running-in period

The SHDM team is committed to responding as efficiently as possible to the requests of its tenants.

This is why, in addition to having dedicated additional resources to the management of requests for service, the SHDM is currently setting up a new system for reporting, processing and monitoring requests from tenants.

This system will ensure a fair and efficient processing of all requestsand will provide the opportunity for tenants to make their requests directly online, easily and securely.

Implemented since the end of July, the system is currently in its running-in phase. Our team is working to test its performance so that the tenants’ experience will be optimal for the official launch scheduled for November.

If you are a tenant of the SHDM, stay tuned as a letter will be sent to you in the near future to tell you how to go about requesting services, online or by phone.